Ability to return merchandise:

A) In case of defective product If the ordered product is defective, the customer has the right to return it within (10) days with a charge for the shipment of the store kotsoniskosmimata.gr, after previously and in a reasonable time has stated the customer the exact defect of the product, either via e-mail at info@kotsoniskosmimata.gr, or by phone at +30 2651029520. Kotsoniskosmimata.gr explicitly states that the return in this case will be made exclusively through the same courier where the shipment was made and that in no case will money be returned, but the customer / user will be able to place a new order of the same amount and The costs of the new shipment will be borne by the same (customer / user).
There is no withdrawal and return is not allowed 1) For special orders 2) Where the products have been modified at the request of the customer 3) For damage caused during the opening of the product, for which the responsibility lies solely with the customer. B) In case of dislike or inappropriate size-If a product of the order is found by the customer after receiving it that he does not like or that does not fit the size he has the right to return it at his own expense via courier, after informing about this action the online store or via e -mail at info@kotsoniskosmimata.gr, or by phone at +30 2651029520.
In this case too, no refund is made and he will be able to place a new order of an equal amount with the shipping costs borne by him (customer / user). In any case, if the product has been used, or worn by the customer, kotsoniskosmimata.gr reserves the right to make a corresponding reduction of its value or even to deny the request by informing the customer accordingly about the reason for the denial. At the same time, it is self-evident that in any case of return of products, they must be returned carefully packaged and with the relevant cards, as they existed during the shipment and always after a prior consultation with the Kotsonis Jewelry store. The goods are returned to the address: Averof 21, Ioannina, PC 45444 – In our physical store Then, by telephone contact with our online store, the return of the product and the receipt of the correct / repair or replacement of the defective can be done in our physical store.

The customer brings the product to the store and after checking to determine that the return conditions apply as above, receives the correct product or, depending on the customer’s desire, the product is replaced with a new one with the returned or other product of your choice of the respective quality and price or the product is left for repair and the manner and time of its receipt are agreed.